Emergency procedures.


 

 
EMERGENCY PLAN FOR TENANTS

Sometimes you may be faced with an emergency situation.  An emergency is defined as something that may harm someone, or may cause further damage to the property if left unattended.  Listed below is information on items that are classified as an emergency situation and instructions on how to deal with the emergency.


BREAK IN'S & DAMAGE TO GLASS

1. Contact the Police and report the break in.
2. Obtain a Police Report number.
3. Without obtaining the police report number, the cost of replacing the glass will be invoiced to you.
4. If there is any other damage to the property besides glass damage, this must be reported to Yard Property the next working day.
5. You may contact the following recommended glazier to secure the property Prompt Glass 9330 5555
6. You may instruct the glazier to forward the account directly to Yard Property.  If the glass is the result of an act attributable to yourself, you may call the glazier to repair the broken glass; however payment of the invoice must be made by yourself.

 

HOT WATER SYSTEM STOPS WORKING

1. If it is a gas hot water system, check that the pilot light is on. If this doesn’t resolve the issue, you may contact Fairview Plumbing & Gas 0417 276 789/0423 086 535
2. If the hot water system is electric, you may contact Dr Sparky Electrical 0409 344 154

 

GAS LEAK

1. For any gas leaks at main you must contact Alinta Gas on 13 13 52  
2. You may contact directly Fairview Plumbing & Gas 0417 276 789

 

ELECTRICAL PROBLEM THAT MAY CAUSE HARM TO THE TENANT

You may contact directly: Dr Sparky Electrical 0409 344 154

 

BURST WATER PIPE

1. Turn the water off at the mains immediately
2. Contact Water Corporation 13 13 75 and/or Fairview Plumbing & Gas 0417 276 789/0423 086 535

 

POWER LINES FALLEN DOWN

Call Western Power immediately on 13 13 51

 

LOST KEYS OR KEYS LOCKED INSIDE HOUSE

You may contact a locksmith directly; however the tenant is responsible for payment of the account. We recommend Elite Locksmith 1300 139 511

 

IMPACT TO BUILDING BY VEHICLE

1. If Injury to another person call an ambulance on 000
2. Take details of driver and vehicle.
3. Call the Police and obtain a police report number
4. Call SES (State Emergency Service) on 1300 130 039
5. If there are any burst water pipes, call the plumbers listed and turn the water off at the mains.
6. If there is any electrical damage, call the electricians and turn the power off at the mains.


SEVERE STORM DAMAGE

1. If injury to another person call an ambulance on 000
2. Call SES (State Emergency Service) on 1300 130 039
3. If there are any burst water pipes, turn the water off at the mains and contact Fairview Plumbing & Gas 0417 276 789
4. If there is any electrical damage, turn the power off at the mains and contact Dr Sparky Electrical 0409 344 154
5. If there is structural damage to the house, flooding or electrical problems, do not stay in the house.


The following situations are NOT classified as emergency/urgent repairs and MUST wait until the next working day to be reported to the office:

1. Blocked toilets (When there is a second unblocked toilet on the premises).
2. Stove/Oven not working.
3. General Repairs and Maintenance
4. Blocked Pipes, Shower, Kitchen Sink
5. Hot water system going hot and cold
6. Trouble with Reticulation
7. Leaking Taps
8. Pest Control ie. Pest Control such as ants, mice, rats, cockroaches, flies, silverfish, earwigs etc is the responsibility of the tenants and the owner is not obliged to pay for treatment. It is recommended that you purchase treatments such as bombs and/or baits, and ensure that you have placed them in strategic locations to prevent cockroach infestation. Local Councils also have products available and sometimes provide these free of charge to known infested areas.
Please note that if you go ahead with a repair that IS NOT classified as an emergency or urgent repair, the owner is NOT obliged to pay for any expenses incurred.